Lutron Smart Home App
Role
Lead UX Designer, 7 Months
Team
Developer, PM, Senior Management
UX Researcher, Visual Designer
Tool
Diary Study, Workshops, Figma
Delieverable
57% increase of app satisfaction rate
0→I vision experience for new technology
End-to-end design process for an MVP
Activity Viewer is the first-phase MVP for Lutron' automation vision enabled by the new shade automation technology.
With Activity Viewer you can check shade automation movements and decide if you want it on.
You have an event 2:00-3:00 PM at Open Office East, check if the shade is going to interrupt?
Interact with the prototype to find out!
Lutron Shade sales stalled because customers weren't seeing the value.
To address this, the Business plans to expand our shade automation from Tilted Shades and Residential Sites to Roller Shades and Commercial Sites.
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2023
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2024
Market Expansion for
Shade Automation Technology
The expansion will more than triple the market, and shade automation has been successful.
However, I was concerned the expansion relied too much on assumptions. To advocate for the users, I shared the reasoning with my managements.
Bigger Natural Light Impact
Roller shades allow more natural light in, which might cause more disruption than tilted shades.
Different Use Case
Residential and commercial sites can have different scenarios the design needs to take care of.
Key Concerns to the Expansion
I devised a UX strategy to bring user voice into the product strategy.
To execute, I worked closely with my Product Owner and PMs for Commercial and Residential Shade Business through storytelling decisions.
Step 1
Diary Study
Learn users experience in an immersive study
Step 2
Vision Experience
Vision an Occupant Experience
Step 3
Product Strategy
Chunk down to an MVP and influence strategy
Step 4
Design
Design the MVP and guard the scalability
UX Strategy
I introduced user voice to the business and development teams through conducting diary study and storytelling insights.
However, its not the difference, but the similarity between commercial and residential that surprises us most.
We mimicked the initially-envisioned experience that’s low-effort at users side and tested it on 20+ users (6 Residential Occupants, 10 Commercial Sites) for 2-3 weeks.
Dealers program NLO to the sites
Start
Direct Sun Time
End
Occupants simply turn NLO on or off
Natural Light Optimization
Based on programming
I advocated for the users by hosting JTBD read-out workshops. In them I empathized the team of business and development with compelling user stories.
“I love how my shades are already opened when I get up and go to my living room”
a homeowner at a single home family
“… my monitor is not washed out in the afternoon now …”
a office building tenant, young working professional
Either residential or commercial, the biggest concern is from the trust to automation
Effortless light and shade experience
combining Automation and Manual
I proposed expanding the shade automation vision
to include all Automation, aligning with user perspectives.
This scalable, user-centric concept was
successfully presented to business stakeholders
and aligned with strategic goals.
HMW
offer users an effortless automation that's at the balance of being
unobtrusive and attentive
Position Personalization
Override Alert
Flexible Time
Event Editor
Activity Log
Timer for All
Natural Show Integration
Time Clock +
Automation by Area
I converged the ideated solutions
and created a light and shade control vision to
align the team and guide the decisions
Explained the 1st phase design for NLO
in 3 prioritized JTBD
Activity Viewer aim to build trust to NLO for users by
➔ Informing users the automation details
➔ Letting users know they have ultimate control
Allow users to feel control with a systemized automation
I stacked essential information in one view to help hotel managers pinpoint causes. Research shows that before dispatching staff to address a request, managers need to investigate historical room data, which is often scattered.
Help users navigate through large amount of devices
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Visualization for Automation System
Visualization for Automation System
Previous Design
Project-based Navigation
New Design
Area-based Navigation
Rebuild
I stacked essential information in one view to help hotel managers pinpoint causes. Research shows that before dispatching staff to address a request, managers need to investigate historical room data, which is often scattered.
Focusing on shades for first-phase product
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Previous Data Structure
Project-based
New Data Structure
Area-based
Scope Down
Scope Down
Allow users to feel control with a systemized automation
I stacked essential information in one view to help hotel managers pinpoint causes. Research shows that before dispatching staff to address a request, managers need to investigate historical room data, which is often scattered.
Familiarize users with numeric informationTimeline DesignOpenness Icon
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Pause Toast Paused Single movement
I stacked essential information in one view to help hotel managers pinpoint causes. Research shows that before dispatching staff to address a request, managers need to investigate historical room data, which is often scattered.
Familiarize users with numeric informationTimeline DesignOpenness Icon
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Simplified time and openness tweak
I stacked essential information in one view to help hotel managers pinpoint causes. Research shows that before dispatching staff to address a request, managers need to investigate historical room data, which is often scattered.
From the diary study
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During the project I demonstrated the following skillset and achieved impacts
System Thinking Strategize complex architecture across features
Interpersonal Skill Navigate new concepts through working closely with developers, PMs, and managements
Boundary-pushing Advocate for users
53%
growth of satisfaction rate
To learn how useful activity viewer is for shade automation
0-1 Vision
design strategy
Distilled critical pain point for a new technology and influenced the product strategy
MVP
on-time delivery
Launched a steady first step into the automation vision
