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Timer for Smart Home Lighting

Rally the whole product team to create
the most requested feature for a smart lighting app

Lead UX Designer / 3 Months
Figma, End-to-end Design

Hey Lutron,
turn off the nightstand lamp
in 30 mins!

With this most requested feature on App Store, no worries if you forget to turn the doorway light off. Just set the timer to your device and you can turn the timer on/off anytime!

Lutron Electronics is a smart lighting company that manufactures lighting control systems for clients from homes to large commercial buildings. Lutron app is the smart home app for the Caséta system, missioned to empower homeowners to control their home lighting experience with a tap.

This case study showcases how I, as the lead UX designer, designed and launched the timer feature for the Lutron app. Further, how I collaborated with the developing team/product manager and leveraged the research result to shape the higher-level revamp for the app.

Goal Setting

Business vs UX

The business wants a timer feature, but the users might say differently. What should I do?

Lutron app team is on a mission to raise the app rating on the App Store. One of the most requested on the App Store comment is a timer feature. Hence the business came to the UX team, seeking help for one.

However as the lead UX designer, I see the need to verify the need of timer and the challenge to build the timer feature on the app that still need some overhaul. After discussion, the business, development, and I aligned on following two goals.

Business Goal

Launch the timer feature and eliminate the user requests on the App Store.

UX Goal

Create a meaningful timer feature that can both improve users' everyday life and adapt to future Lutron app refresh.

Preliminary Research

For Timer
For Home

From how users like the timer to
How users interact with smart home lighting

Two goals require different insights, hence I proposed to do a preliminary research with the following two directions. I collaborated with the data science team to narrow down the user set, and my UX researcher to conduct 6 1:1 interviews.

For Business Goal

Gain insights for timer. Understanding how users like their timer for home lighting will help me design a feature that can eliminate the requests on app store.

For UX Goal

Gain insights for home lighting. Understanding how users interact with smart lightings can how me situate the timer feature in the app. Further, the insight can shed light on some possible future app changes so I can design for scalability.

Insights for Timer

Timer is of perceived value. Users might not use it often, but believe it should be "easy and basic" to have.

Timer is primarily used for functional lighting. Users use timers in lighting like nightstands, doorway, basement, etc.

Flexibility to adjust the timer is preferred. How long the task takes changes frequently hence they want flexibility to timer.

Insights for Home Lighting

Users mentally separate lighting devices into ambient and functional based on their primary purpose.

Users decide whether to control lighting digitally or physically after calculating how much effort is required (location/current activity)

Users set up lighting automation and control single device to not "mess up" with the schedules.

Challenges

Before Design

Developing a timer feature is harder than it seems. What are some discussions the team had before doing it?

Not everyone on the team is aware of how much effort the development takes and how the user insights can hint the design of the feature. Hence I hosted a brainstorming session with the product owner, developing team, and visual design to empathize them with the users and discuss some questions that are critical to the feature:

Discussion 1

How important is the timer feature for Lutron App?

The solution to this influences how prioritized the timer should be in the app. Contrary to its popularity (the most requested feature on the App Store), users don't need it as often but think it is basic. 

The team aligned that the timer doesn't need to be highly prioritized but needs to be be easily found when users need it.

Discussion 2

What is Lutron App’s place in users’ smart home lighting experience?

Users don't always control lighting with the app. Instead, users use the app to set up rules for home lighting.This triggered the discussion of "existential crisis" of the Lutron app.

The team started to talk about a future app revamp. I also started to create a more fleshed out product strategy and include more business stakeholders in the discussion.

Decisions

Actionable decisions?

The team has some alignments on the discussions. Doubled with the insights I gain from the preliminary research, I translated the alignments into the following actionable decisions.

Second Level

Locate the timer feature at the second level of the information architecture, so its not prioritized but still discoverable.

Set to Device

Have the timer tie to individual device instead of the scheduling system, so it will not complicate the future app refresh.

Design System

Make sure the element requirements are well documented as timer feature has granular time-setting elements that are new to the design system.

Design

Design for Goals

How to evaluate if the final product solved the goals we set?

The business goal requires the feature to be discoverable and usable. The UX goal requires the design to be intuitive to users home lighting experience. To make sure both are fulfilled, I came up with the following 3 rationales to evaluate the design:

Quick Access

Users should be able to finish what they want quick and easy.

Clear Action

Users should feel confident about what are they doing.

Least Interruption

Users don't experience unwanted and shocking effects in their spatial experience.

Quick Access

Device Popover
(timer off)

Easy to discover

Intuitively know where is the timer feature

Device Setting

Timer Setting

Temporarily on/off

Turn the timer off without messing up with the setting

Device Popover
(timer on)

Link to Physical Control

Trigger timer both through app and physical switch

All Device
(timer on)

Clear Action

Device Popover
(timer off)

Device Setting

Description

Explain the effect of timer feature

Timer Setting

Timer Toggle

Timer icon shown on the toggle

Device Popover
(timer on)

Timer Badge

See feedback after setting the timer up

All Device
(timer on)

Least Interruption

Device Popover
(timer off)

Device Setting

Notify Me

Choose to be notified when timer is triggered

Timer Setting

Fade Away

Lights fade instead of suddenly turn off

Device Popover
(timer on)

Timer Badge

Understand why the light is turned off

All Device
(timer on)

Next

Future Work

What are some other impacts the project posed to the product and the team?

Discussion of the app's mission

What's the next step for the Lutron app after raising the rating on the app store? From the research, we saw that current Lutron app structure focuses too much on daily lighting control, which isn't necessarily the users' priority. It led to a more extensive discussion of the app's mission and how it can blend with the business goals.

Improvement for Current Flow

I spotted some usability issues in the current flows from the research. The team will continue improving the Lutron app's flows, like tabbed design, add-device flow, multi-home system, etc.

Embedding UX in Product team

The project showed a successful collaboration between the developing, business, and UX teams. The management decided to experiment having a UX person embedded in one product team instead of what Lutron used to do, assigning project requirements to the UX team.

The Experience

Deep Dive

The timer feature from user POV.
The design decisions I made to make it nice.

Set up the timer for a device

Users go to the edit of the device and tap on the timer list item. After turning on the timer, users can put in the time and will see a short description informing them what will happen with this feature setup.

Why the radio button?

Is one line of instruction enough?

Quick, temporary on/of

For devices that have timer set up, a toggle to quickly turn the timer on/off will be shown on the remote control pop-over of the device.

Why have the toggle on the remote control pop-over?

Notify me toggle

The toggle allows users to choose if they want the app to notify them before turning off the light. In the notification, users can dismiss the notice or repeat the timer.

Why notification?

Why repeat but not extend a specific time?

Why a toggle?

Syncing with spacial experience

Besides the digital experience, ensuring the spatial experience fits users' expectations is crucial.

The setting is linked to Physical Control.

The lights fade out with timer.